Return tag CASE-0042
Custody
Technician → office bin
Credit
Partial posted credit · USD 250.00
Synthetic demo
Synthetic walkthrough — no live service
The failed part and the credit should not live in two different worlds.
WarrantyCredits is an evidence workbench for HVAC contractors: the technician captures the failed part and where it physically is, the office confirms the vendor checklist and return instruction, and finance links a posted credit back to the cases it covers.
It does not decide warranty eligibility, tell anyone how to dispose of a part, or submit a claim to a supplier. Humans make those calls; the product keeps the record straight.
Everything on this site is a demonstration with synthetic examples. There is nothing to sign up for, and this page has no form or customer-record collection.
One case, many independent states. The tag moves; the custody, evidence and financial records each keep their own history.
One case, two work surfaces
Field · mobile-first
Capture in the truck, not at a desk
- New failed part, My open items and Scan case label are the three actions.
- Job reference, equipment label, failed-part label and custody location are the core intake.
- Credit amounts never appear on the technician surface.
- Incomplete capture stays visibly pending instead of being guessed full.
Office · desktop-first
Reconcile custody, evidence and money separately
- Work queue for missing evidence, deadlines and unverified credits.
- Independent custody, evidence and credit panels — a posted credit does not resolve custody.
- Deadlines keep their type and source: ship by, receive by, claim by, hold review.
- Allocations are explicit, reversible and never treated as cash profit.
The journey a case must survive
- Capture — technician records the job reference, equipment label, failed part and custody location.
- Confirm — office selects the vendor policy version and records the return instruction and its source.
- Custody — every physical move is an event with an actor and both occurred and recorded timestamps.
- Vendor decision — submitted externally, pending, approved, partially approved or denied, with evidence.
- Posted credit — finance verifies the supplier, reference, posting date, currency, amount and evidence.
- Allocation — funding is linked to specific cases; reversals are signed, linked and audited.
Each step is a separate status axis. A credit arriving never marks evidence complete and never authorizes disposal.
What this product deliberately does not do
Out of scope, permanently in the first release
- No warranty eligibility decision or guarantee.
- No automated claim submission, appeals or supplier portal scraping.
- No diagnostic, repair, refrigerant or disposal instructions.
- No freight purchase, payments or accounting write-back.
- No automatic part disposal.
What it is
- Evidence capture that keeps original sources reachable.
- A custody chain that separates what was reported from what was proven.
- An accounting-adjacent ledger for verified posted credits and their allocations.
- Honest states: missing, ambiguous, unverified and zero stay distinct.
Where to look next
Security posture explains what exists in this local build versus what is planned before real data. Pilot terms describes the proposed paid pilot as a clearly labelled hypothesis. Privacy and Terms are counsel-facing drafts.